We mainly engage in furniture (for both household and commercial scenarios) and environment-friendly decorative paper (for furniture veneers and interior decoration), with customization service available.
What are the product advantages?
① Strict process control for reliable quality; ② Integrated supply of furniture and decorative paper; ③ Adapting to mainstream market demands with both aesthetic appeal and practicality.
What are the colors and specifications of the decorative paper? Can the furniture be customized?
The decorative paper comes in a wide range of colors and complete specifications, with customization supported. Furniture can be customized in terms of size, material and color scheme. For details, please consult customer service.
>> 2. Purchase-related
What are the purchase channels?
Official website, authorized distributors and offline exhibition hall. For bulk purchase, please contact the business department for docking.
Is there any discount for bulk purchase?
Yes, tiered discounts are provided. Please provide the demand list to customer service for a specific quotation.
What payment methods are supported?
Corporate transfer, bank acceptance draft and online payment via selected channels, subject to confirmation by the business staff.
>> 3. Usage and Operation
Ⅰ. Furniture-related
Is it normal for new furniture to have an odor? How to remove it?
Yes, it is normal. All our furniture meets national standards. The odor can dissipate quickly by keeping the space well-ventilated and placing activated carbon or green plants.
How to maintain solid wood furniture?
Avoid exposure to direct sunlight and humid environments. Clean it with a soft dry cloth and apply special maintenance oil regularly.
Ⅱ. Decorative Paper-related
What are the construction requirements for decorative paper?
It is suitable for the hot-press veneering process. We can provide a construction guide to ensure a flat and bubble-free veneer finish.
Is the decorative paper wear-resistant? Is it suitable for children's rooms?
It is wear and scratch resistance meets relevant standards. Our environment-friendly series products feature low formaldehyde emission, which are suitable for children's rooms.
Ⅲ. After-sales Guarantee
What is the warranty period and coverage?
The warranty period for furniture is 1–3 years (varies by product category, see the instruction manual for details). Within the warranty period, free repair or replacement of parts is provided for non-human-induced structural defects. The warranty period for decorative paper is 1 year. For quality problems such as degumming and discoloration within the warranty period, return or exchange is available.
How to apply for after-sales service?
Contact after-sales service within 7 working days, provide the order number, product photos and problem description, and a solution will be given within 48 hours.
Who is responsible for the return and exchange freight?
For quality-related issues, the freight shall be borne by our company; for customer-induced reasons (e.g., wrong specification selection), the freight shall be borne by the customer, with the product kept unused and undamaged.
How to repair faults beyond the warranty period?
You can contact after-sales service for paid repair, and we will provide a reasonable quotation and solution.
Ⅳ. Cooperation and Privacy
How to become a distributor?
Submit an application via the "Cooperation & Franchise" section on the official website or call the investment hotline. Cooperation policies will be discussed after application review.
Will the customized information be kept confidential?
Yes, we strictly keep it confidential. Customized drawings and other related information will only be used for production and will not be disclosed to any third party.
Ⅴ. Other Inquiries
Other Inquiries
After-sales Service Hotline: 15233667219(Monday–Friday, 9:00–18:00) Official Email: 541718253@qq.com Offline Exhibition Hall:Zhengding Country Shijiazhuang City, Hebei Province
